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Booking with Ava

Ava is our online booking assistant. Clicking below will take you off the Medimax site to complete your booking, then you're all set.
(182) 5413-3910
COMMON QUESTIONS
Answers, Before You Even Ask
Everything patients ask us most, in one place. Can't find yours? Call the clinic and we'll walk you through it.
Organized by topic — tap a category to jump straight to its questions.
Booking

Can I book a same-day or urgent appointment?

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We do our best to fit urgent needs in the same day where possible. For the fastest answer, call the clinic directly, since same-day availability changes throughout the day.

How do I book an appointment online?

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Use the "Book appointment" button on our site to start a request through Ava Connect, our online booking assistant, which guides you to a time that works for you.

Do I need a referral to book an appointment?

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No referral is needed to see a family physician at Medimax. You can book directly as a new or existing patient.

YOUR VISIT

What are your clinic hours?

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We're open Monday to Friday, 9am to 5pm.

What should I bring to my first visit?

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A valid ID, your Alberta Health Care card, and a list of any current medications. If you're transferring from another clinic, prior records are helpful but not required.

Do you accept walk-in patients?

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Yes — Medimax welcomes walk-ins alongside scheduled appointments. Wait times may be longer during busy periods, so booking ahead is recommended when possible.

INSURANCE

How much do uninsured services cost?

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Pricing for uninsured services like insurance medicals or driver's medicals varies — call the clinic for current rates.

Do you accept private insurance?

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For services not covered by Alberta Health Care, you can submit your receipt to your private insurance provider for reimbursement, depending on your plan's coverage.

Is my visit covered by Alberta Health Care?

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Most standard family medicine visits are billed directly to Alberta Health Care (AHCIP) at no cost to you. Some services — like driver's medicals or insurance medicals — aren't covered and are billed separately.

Still have a question?
For medical emergencies, call 911 or go to your nearest Emergency Department.
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